Shipping Information

Delivery Policy and Customer Responsibilities

To ensure a smooth delivery experience, please carefully review and adhere to the following requirements:

You are required to measure all entryways, doorways, stairwells, hallways, elevators, and corners to confirm that the merchandise will fit into the desired room. A 30% restocking fee will apply to merchandise returned for sizing issues. This fee includes any applicable delivery charges.
Ensure clear and unobstructed access to the designated room. Delivery teams are not authorized to move existing furniture, make structural modifications (e.g., removing doors, railings), or dismantle household items.
You are responsible for protecting your floors. Please lay rugs, blankets, or cardboard to prevent damage. MONAVILLA is not liable for any floor damage caused during delivery.
Orders canceled or rescheduled outside the designated time frames will incur fees, including redelivery fees. This may also affect your scheduled delivery date.
An authorized adult (18+ with a valid government-issued photo ID) must be present to accept the delivery and sign the delivery receipt. If no authorized adult is present:
- A rescheduling fee will apply.
- For In-Home Delivery, the method may be changed to Ground Delivery without further notice.
If any damages or defects are noticed after delivery, you must contact Customer Service within 24 hours. We cannot process claims for damages or open-box items reported after this period.
Please retain all original packaging until you have fully inspected the product, as it may be required for returns or exchanges.

Free Shipping may be available in selected areas and will be displayed during checkout when applicable.
We currently deliver within the 48 contiguous United States. We do not ship to Alaska, Hawaii, or U.S. territories.
Shipping and handling fees are calculated at checkout based on your selected delivery method. Options vary by destination.
Delivery time depends on the distance between the origin and the destination.
Standard order processing time is 2–5 business days from the date of purchase.
Adverse weather and unforeseen events may delay your delivery.
Business days are Monday through Friday. Weekends and public holidays do not count toward processing time.

Assembly services, packaging removal, and trash disposal are not included unless explicitly selected and paid for at checkout.
Delivery teams are not allowed to:
- Remove, relocate, or stage existing furniture.
- Handle or install third-party electrical equipment (unless delivered by MONAVILLA).
- Place rugs beneath existing furniture.
If assembly service is selected, technicians will assemble merchandise at the time of delivery.
The delivery area must be clear and safely accessible.
An elevator is required for deliveries above two flights of stairs. If no elevator is available, delivery may be limited to the ground floor or incur additional fees.
MONAVILLA reserves the right to send a technician to repair serviceable damage or defects discovered at the time of delivery.
Mattress removal is included with full-service delivery (where available), but:
- This service is not offered in all regions.
- We will not disassemble bed frames or remove mattresses that are wet, soiled, stained, or otherwise deemed hazardous.

We do not deliver to restricted ZIP codes where ferry transportation is required. Customers in remote areas should verify eligibility prior to placing an order.
Deliveries to commercial properties, gated communities, or buildings with restricted access may require additional coordination. Please notify us of any access restrictions in advance.
If delivery is attempted and cannot be completed due to inadequate access or other customer-related issues, redelivery fees will apply.

Pickup is available for eligible furniture items that meet our size, weight, and safety guidelines to ensure safe transportation.
All pickups take place at our designated location in Irvine, CA 92614.
Pickup is by appointment only. You will be notified once your order is ready.
MONAVILLA associates are not permitted to assist with loading or securing merchandise in customer vehicles.
Please plan accordingly: Bring help to lift and load your items, as well as blankets, straps, and other materials to secure your purchase safely.
A government-issued photo ID and signature are required for pickup.
- The ID must match the name on the sales order.
- If someone else will be picking up your order, please notify us in advance with their name and contact information.

The delivery team will unload the items and place them at your front door or building entrance (this is not an inside delivery).
You do not need to be home, and no signature is required, as long as the drop-off location is deemed safe and secure.
Assembly service, packaging removal, and item placement inside the home are not included.

The delivery team will bring your shipment to the first dry, secure area of your home (not inside your home or up any stairs).
Delivery will occur on the scheduled date and timeframe provided.
A government-issued photo ID and signature are required upon delivery.
Assembly is not included. Packaging, boxes, and debris will not be removed.

The delivery team will bring your item(s) into the room of your choice, including navigating up to two staircases (up to 2 flights only).
Assembly service is not included with this delivery level.
Packaging materials, boxes, and debris will not be removed.
A government-issued photo ID and signature from an authorized adult (18 or older) are required at the time of delivery.
- If no authorized adult is present, a rescheduling fee will apply.
Please contact us at least 24 hours in advance to reschedule if necessary.

Our premium White Glove Delivery includes:
- Delivery to a room of your choice.
- Full placement and professional assembly of your item(s).
- Complete removal of all packaging materials, boxes, and debris.
A government-issued photo ID and signature from an authorized adult (18 or older) are required at the time of delivery.
- If no authorized adult is present, a rescheduling fee will apply.
To avoid delivery delays or additional charges, please notify us in advance if you need to reschedule.
White Glove Delivery is currently available in select areas. For delivery outside California, please contact us directly for a custom quote.