Payment Policy

Thank you for choosing Monavilla. This Payment Policy outlines the terms and conditions governing payments for products and services purchased through our online platform. By making a purchase, you agree to comply with and be bound by this policy.

1. Payment Methods:
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Klarna (Flexible Payment)

2. Currency:
All transactions are processed in US Dollar (USD). Please ensure that you are familiar with the currency used for your purchase to avoid any confusion.

3. Secure Transactions:
Our online payment system uses industry standard encryption to ensure the security of your personal and financial information. We do not store your credit card details on our servers after the transaction is complete.

4. Payment Authorization:
By providing your payment information, you authorize Monavilla to charge the designated amount for the selected products or services to your chosen payment method.

5. Order Confirmation:
Upon successful payment, you will receive an order confirmation email with details of your purchase. Please keep this email for your records.

6. Pricing:
All prices on our website are listed in US Dollar (USD) and include any applicable taxes or fees. In the event of a pricing error, we reserve the right to correct the error and revise your order accordingly.

7. ID Verification for Secure Payment:
For additional security measures, we may request that you send a copy of your government-issued identification card (ID) alongside the credit card used for payment. This step helps us ensure the legitimacy of the transaction and protects both parties from potential fraud.

8. Payment Disputes:
If you believe there is an error or unauthorized transaction on your account, please contact our customer support team at contact@monavilla.com or +1 (818) 722 - 3060 within 7days of the transaction date.

9. Refunds and Returns:
Please refer to our Refund and Return Policy for information on eligibility, procedures, and timelines for refunds and returns.

10. Payment Processing Time:
Payments are processed promptly, and the status of your order will be updated accordingly. Delays may occur in the case of unforeseen circumstances, and we appreciate your understanding.

11. Changes to Payment Policy:
Monavilla reserves the right to update and modify this Payment Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.

If you have any questions or concerns regarding our Payment Policy, including the ID verification process, please contact our customer support team at contact@monavilla.com.

Thank you for choosing Monavilla. We appreciate your trust and look forward to serving you.